Top 5 Training Strategies For Resident Screening
1. Select a screening provider that provides regular training.
From correctly training new staff people to supplying refresher “courses” for veteran employees, it is important that the screening provider offers regular and accessible training. Bear in mind that training is not “one-size-fits-all.” Within the Multifamily industry, there are lots of areas of the screening process, and a few will be more highly relevant to your unique situation than the others. Make certain your screening partner understands your particular needs.
2. Make certain your workplace maintains with relevant laws and regulations.
Within the Multifamily industry, you will find important and relevant laws and regulations that each person in your leasing staff ought to know. Take an additional key to complete your training process by educating your workplace on important laws and regulations, like the Fair Housing Act (Federal housing administration), Fair Credit Rating Act (FCRA) and also the Fair and Accurate Credit Transactions Act, (The Very Fact Act). All property managers and leasing staff must have working understanding of every law. While your screening provider will help you in this region, you need to still take that extra step and supply additional training classes centered on these laws and regulations.
3. Educate guidelines with regards to security.
Since resident screening requires the look at private information, for example credit history, it is important that employees learn how to safeguard tenants’ privacy and sensitive information. Your employees ought to be well experienced on safe computing and security practices. For instance, every worker must have his very own password (which needs to be provided through the screening company). Then, make certain employees not just keep individuals passwords private, but additionally change their passwords every 3 months (a Credit Agency requirement). Finally, train your team to follow along with appropriate policies when getting rid of consumer files-both virtual and difficult copies. Posting these policies within an area where staff people congregate is an excellent method to make sure understanding of proper disposal policies.
4. Recall the small things and concentrate on details.
Supplying reminders concerning the “small things” – individuals simple, everyday procedures that could appear like no-brainers – might help your employees keep important practices surface of mind. For instance, it is important for users to become careful when entering data, reviewing data, and handling and storing applicants’ private information. Simply entering data incorrectly can skew an applicant’s results, so encourage your employees to take time to double-check the work they do to prevent easy mistakes and setbacks.
5. Refresh your training yearly.
Make time to come with an office-wide refresher training class annually, this can improve compliance. Or no questions arise regarding your screening service, call your screening provider for help.